An organization is implementing a security policy that requires encrypting all sensitive files. Which built-in Windows feature should be used to encrypt individual files and folders?

A user reports that their Windows computer frequently shows a "Your connection is not private" warning in their web browser when trying to access secure websites. Other users on the same network do not experience this issue. What is the most likely cause?

A technician is troubleshooting a Windows PC that fails to boot and displays a "NTLDR is missing" error. What should be done first to resolve this issue?

A Windows user is unable to install updates. The error message states, "Insufficient disk space." The user has a small 128GB SSD with only a few gigabytes free. What is the best solution?

A technician notices that a server is frequently running out of storage space, despite users not adding large amounts of data. A scan shows that log files are consuming a significant portion of the drive. What is the best course of action?

A technician needs to recover a deleted file on a Windows machine that has been emptied from the Recycle Bin. What is the best approach?

A technician is troubleshooting a system that is continuously displaying “Access Denied” errors when a user tries to delete certain files. The user is an administrator. What should be checked first?

A user reports that every time they open their web browser, they are redirected to an unknown search engine. The homepage settings reset after each restart. What is the most likely cause?

A technician receives a ticket stating that multiple users on the network are experiencing frequent "Server Not Found" errors when trying to browse the internet. What is the best troubleshooting step?

A Windows user reports that their computer randomly restarts multiple times a day. There are no blue screen error messages. Upon checking Event Viewer, the technician sees a log entry indicating a "Kernel-Power" error. What is the most likely cause?

A user is unable to open certain files on their external hard drive. Other files on the same drive are accessible. Upon checking the file properties, the technician sees the file system is NTFS, and the user does not have full control permissions. What is the best solution?

A technician is troubleshooting a Windows PC that is displaying the error “BOOTMGR is missing” when starting up. What should be attempted first?

A user reports that their laptop is no longer connecting to Wi-Fi networks, even though other devices in the office are working fine. The laptop shows “No Wi-Fi networks available.” What is the most likely cause?

A technician is called to investigate a desktop computer that keeps displaying a "Low Virtual Memory" warning. Task Manager shows that RAM usage is near 100%. What is the best solution?

A user complains that they are unable to access shared network files after a recent Windows update. Other users can still access the shared drive without issues. What should be checked first?

A user reports that their Windows system is displaying the "No Boot Device Found" error after restarting. The technician confirms that the hard drive is detected in the BIOS. What should be the next troubleshooting step?

A company has implemented a policy requiring all users to use complex passwords, but they are still experiencing unauthorized access incidents. What additional security measure should be implemented?

A technician is troubleshooting a laptop that frequently overheats and shuts down unexpectedly. The CPU usage is normal, and no background processes seem excessive. What is the most likely cause?

An employee receives an email appearing to be from their company's IT department asking them to verify their login credentials by clicking on a link. The email includes a sense of urgency, warning of account deactivation. What type of attack is this?

A user reports that their computer is running extremely slow. Task Manager shows that disk usage is consistently at 100%, even when no applications are open. What is the most likely cause?