A Windows PC is experiencing frequent "Out of Memory" errors when running multiple applications, despite having sufficient RAM installed. What should the technician check first?

A user reports that their laptop screen flickers randomly, especially when moving the lid. External monitors connected to the laptop display no issues. What is the most likely cause?

A user reports that their system is displaying a "BOOT DEVICE NOT FOUND" error. The hard drive is detected in BIOS. What should the technician do next?

A user complains that their laptop's touchpad is unresponsive, but an external mouse works fine. What should the technician check first?

A technician is troubleshooting a Windows PC that gets stuck at the "Getting Windows Ready" screen after an update. What should they try first?

A user reports that their monitor randomly goes black for a few seconds before returning to normal. What should the technician check first?

A laptop is not detecting any available Wi-Fi networks. Other devices in the same location can connect. What should the technician check first?

A user reports that their desktop computer is making a loud whirring noise. What is the most likely cause?

A technician is troubleshooting a laptop that does not detect an external monitor. The monitor works with other devices. What should the technician check first?

A user reports that they can hear audio from their laptop speakers but not from their Bluetooth headphones. The headphones are paired and set as the default device. What should the technician do next?

A user’s computer randomly restarts without warning. The event logs show "Kernel-Power Event ID 41." What is the most likely cause?

A user reports that they cannot access certain websites, but other sites load normally. Other users on the same network are not experiencing issues. What should the technician check first?

A Windows computer crashes with a "CRITICAL_PROCESS_DIED" blue screen error. The issue started after a recent system update. What should the technician do first?

A remote user cannot connect to the corporate VPN. They have internet access and can browse the web. What should the technician check first?

After a power outage, a user’s computer fails to boot and displays a "No bootable device found" error. What should the technician check first?

A user reports that their browser keeps redirecting them to unwanted websites. They have cleared the cache and reset the browser settings, but the issue persists. What should the technician do next?

A user is trying to connect to a shared network printer but receives an "Access Denied" error. Other users can print without issues. What should the technician check first?

A user is unable to log into their Windows PC. They enter the correct username and password but receive an error stating, "The user profile service failed the logon." What should the technician do first?

A user reports that their laptop shuts down unexpectedly, even with a full battery. The issue happens more frequently when running resource-intensive applications. What is the most likely cause?

A user reports that their computer is running extremely slow after installing a new application. Task Manager shows high CPU and RAM usage by a process they don’t recognize. What should the technician do first?