A technician needs to remove a virus from a user's computer. What should be done first?

A technician is helping a user who is unable to open certain files on a USB drive formatted with NTFS. The user is using a macOS computer. What is the best solution?

A technician needs to choose a file system for a new Linux installation that supports journaling and file permissions. Which file system should they use?

A user reports that their computer is running very slowly. Task Manager shows that the CPU is running at 100%, and multiple unknown processes are using system resources. What is the first step the technician should take?

A user reports that they are unable to install software updates because of insufficient disk space. What is the best tool to resolve the issue?

A user complains that their Windows laptop frequently displays pop-up ads, even when no browser is open. What should the technician check first?

A technician needs to securely remove all data from a hard drive before disposing of it. What is the best method?

A user reports that their antivirus software is constantly being disabled, and unknown programs keep installing on their Windows PC. What is the most likely cause?

A technician is configuring security settings on a Windows 10 computer. The organization requires that users be prompted before installing any new software. What should the technician enable?

A user is unable to open an encrypted file they created last week on Windows 10. They recently changed their Windows password. What is the most likely reason?

A user is having trouble connecting to a corporate VPN. Other users can connect without issues. What should the technician check first?

A technician needs to configure file sharing on a macOS computer so that a Windows user can access shared folders. What file-sharing protocol should be enabled?

A user reports that they accidentally deleted an important file and need it restored. What tool should the technician use?

A technician needs to create a full backup of a Windows 11 system, including user files and system settings. What backup method should they choose?

A user reports that they are receiving "Access Denied" errors when trying to delete a file. What is the best tool to resolve the issue?

A technician needs to verify network connections and troubleshoot connectivity issues. Which command-line tool should they use?

A user is complaining about slow performance when browsing the web. Other applications work fine. What should the technician check first?

A user complains that their system keeps restarting after installing Windows updates. What is the most likely cause?

A technician needs to encrypt a USB drive for a Windows user. What built-in tool should they use?

A user reports that they are unable to access the internet, but they can access internal company resources. What is the most likely cause?