SkillTestPro | CCST IT Support Exam Questions

CCST IT Support Practice Test 3

CCST IT Support Practice Test

1 / 10

A user receives an email that appears to be from their bank, asking them to click a link to verify their account information. The email contains a sense of urgency. What type of threat is this?

Malware

Spoofing

Phishing

Spam

Unauthorized access

2 / 10

A user needs to back up their personal files on a Windows PC to the cloud. Which of the following is a common, built-in tool that can assist with this?

Windows Media Player

OneDrive

File Explorer

Microsoft Word

Disk Cleanup

3 / 10

Which of the following is a key feature of the Windows BitLocker tool?

It manages the computer's user accounts.

It provides whole disk encryption to protect data at rest.

It automatically updates the operating system.

It manages a list of approved applications.

It cleans up temporary files on the hard drive.

4 / 10

A user reports that a new cloud-based application isn't working on their computer. The user mentions that it requires a specific version of their web browser. What is the most likely cause of the issue?

Incorrect RAM amount

The computer has a virus

The user's web browser is not up-to-date

The user's hard drive is full

The user has too many applications open

5 / 10

A user on a Mac is experiencing a similar issue to the previous question, with a specific application consuming all resources. What tool on macOS is the equivalent of Task Manager?

Terminal

Finder

System Preferences

Activity Monitor

Launchpad

6 / 10

A user's computer won't boot into Windows normally. What troubleshooting tool can you suggest that will start the OS with a minimal set of drivers and services?

BIOS setup

Command Prompt

Safe Mode

PowerShell

Recovery Environment

7 / 10

A user cannot open a specific application on their computer. Which of the following is a common first troubleshooting step?

Check the application's system requirements

Delete the application's files from the hard drive.

Run a hard drive defragmentation.

Reinstall the operating system.

Immediately purchase a new license for the application.

8 / 10

A user's Windows 11 computer is running very slowly. You open Task Manager and see that a specific application is using 95% of the CPU. What is the best next step to try to resolve the issue?

Restart the computer.

Tell the user to buy a new computer.

Reinstall the operating system.

Delete the application's installation files.

Forcefully terminate the process in Task Manager.

9 / 10

What is the purpose of a VPN (Virtual Private Network)?

To provide a fast, unsecured connection to the internet.

To provide a local network connection to a shared printer.

To block all incoming and outgoing network traffic.

To create an encrypted, secure tunnel over a public network

To manage the company's internal file servers.

10 / 10

A user needs to access a secure, cloud-based application. They are prompted for a one-time code from an app on their phone in addition to their password. What security method is this?

Biometric authentication

Single sign-on

Encryption

Two-factor authentication

VPN

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