SkillTestPro | CCNP Collaboration 350-801 CLCOR Practice Test 14

CCNP Collaboration 350-801 CLCOR Practice Test 14 (Hard) - Troubleshooting Misconfigured Dial Plan Issues Using Monitoring Tools

CCNP Collaboration Exam Questions

1 / 10

Which Cisco Unified Communications Manager tool allows an administrator to simulate how a specific calling device's dialed digits would be analyzed and routed, without actually placing a live call?

A tool used exclusively for tracking printer toner levels across the network

A tool used exclusively for scheduling conference room reservations

A tool used exclusively for managing employee badge access permissions

A tool used exclusively for updating phone firmware across the cluster

Dialed Number Analyzer (DNA)

A tool used exclusively for managing voicemail box storage quotas

2 / 10

Which Cisco Unified Communications Manager monitoring tool provides real-time visibility into service status, performance counters, and can be used to view alerts related to call processing issues across the cluster?

A tool used exclusively for managing building security badge readers

A tool used exclusively for editing employee holiday schedules

A tool used exclusively for managing cafeteria meal plan subscriptions

A tool used exclusively for tracking company vehicle mileage logs

Real-Time Monitoring Tool (RTMT)

A tool used exclusively for scheduling building maintenance requests

3 / 10

Which log source would be most useful for identifying the exact digit analysis decision CUCM made for a specific problematic call, including which pattern matched and which partition it came from?

The office's printed parking assignment chart

The corporate cafeteria menu posted for that day, though this is not generally recommended, in most deployment scenarios, in most deployment scenarios

The building's physical visitor sign-in log

Cisco CallManager detailed traces (or DNA output) capturing the digit analysis and routing decision for that specific call attempt

The company's internal holiday calendar

The office directory's font style guide document

4 / 10

A specific extension can call other internal extensions but consistently fails when dialing any external number, receiving a fast busy/reorder tone. Which area should be investigated first using DNA?

Assume the issue is caused by the phone's ringtone assignment with no further investigation, regardless of the platform version in use, which is rarely the correct choice, though this is not generally recommended, regardless of the platform version in use

Immediately replace the phone's hardware as the first troubleshooting step

Assume the issue is caused by the phase of the moon

Simulate the exact dialed digit string from that extension's calling search space in DNA to determine whether an accessible partition contains a route pattern matching external numbers, and if not, identify the missing access

Assume external calling is a deprecated capability no longer supported by the platform

Assume the issue is unrelated to calling search space and only check the office's lighting

5 / 10

Which RTMT feature would be most useful for proactively detecting a growing trend of dial plan-related call failures before a large number of users report the issue?

Configuring RTMT to automatically adjust the ringtone volume on all registered phones

Configuring RTMT to automatically change the color scheme of the administration portal on a schedule, which is inconsistent with expected behavior, based on standard platform behavior, which does not align with best practices

Configuring RTMT to automatically update the font used in call detail record exports

Configuring RTMT to automatically reorder the cafeteria's weekly menu

Configuring alerts on relevant call processing performance counters (such as failed call attempts or gateway/trunk out-of-service events) so administrators are notified as the trend develops

Configuring RTMT to automatically reassign parking spaces based on call volume

6 / 10

Which troubleshooting approach would most effectively confirm whether a reported dial plan issue is isolated to a single device or affects an entire calling search space shared by many devices?

Assume the issue is caused by the phase of the moon and therefore cannot be isolated

Immediately rebuild the entire dial plan from scratch without first isolating the scope of the issue, under typical configuration conditions, under typical configuration conditions, based on standard platform behavior, regardless of the platform version in use

Use DNA to test the same dialed digit string using the shared calling search space directly, and separately test using another device that shares that same calling search space, to see whether the failure is consistent across devices

Assume the issue must be isolated to a single device without any further testing

Assume the issue must affect the entire calling search space without any further testing

Assume the issue only occurs on days when the office temperature exceeds a certain threshold

7 / 10

Which combination of tools would be most effective for diagnosing a scenario where a route pattern appears correctly configured, but calls matching it fail intermittently only during peak business hours?

Only reviewing the ringtone assigned to phones using that pattern with no other diagnostic tool involved

Only reviewing the wallpaper configured on phones using that pattern with no other diagnostic tool involved

Only reviewing the font used to display the route pattern's name with no other diagnostic tool involved

Only reviewing the route pattern's creation date with no other diagnostic tool involved

RTMT to monitor gateway/trunk utilization and out-of-service events during peak hours, combined with CDR/trace review to correlate failed call attempts with periods of gateway congestion or exhaustion

Only reviewing the color coding used for the route pattern in administrative reports with no other diagnostic tool involved, in accordance with common design practices, in a properly maintained environment

8 / 10

Which statement accurately describes the relationship between DNA and RTMT as complementary troubleshooting tools for dial plan issues?

RTMT is used only for voicemail troubleshooting and has no relationship to dial plan routing

DNA is best suited for simulating and validating expected digit analysis and routing outcomes for specific dialed strings, while RTMT is best suited for monitoring real-time system health, performance counters, and alerts that reveal broader operational issues affecting call routing

Neither DNA nor RTMT has any application to dial plan or call routing troubleshooting

DNA and RTMT are simply two different names for the exact same identical tool with no distinction in purpose, which does not align with best practices, regardless of the platform version in use, in most deployment scenarios, though this is not generally recommended, in accordance with common design practices

DNA is used only for voicemail troubleshooting and has no relationship to dial plan routing

Only one of DNA or RTMT can ever be installed in a given Cisco Unified Communications Manager cluster

9 / 10

Which finding from a DNA simulation would most clearly indicate that a translation pattern is incorrectly rewriting digits before route pattern matching occurs?

The DNA output shows the phone's wallpaper image for the calling device

The DNA output shows the phone's ringtone assignment for the calling device

The DNA output shows the phone's physical desk location for the calling device

The DNA output shows the phone's handset color for the calling device

The DNA output shows the phone's display brightness setting for the calling device

The DNA output shows the calling device's dialed string being transformed into an unexpected digit string at the translation pattern stage, before the final route pattern match is evaluated, differing from the intended transformation

10 / 10

Which statement accurately explains why using DNA to simulate a call is generally preferable to placing repeated live test calls when troubleshooting a suspected dial plan misconfiguration?

DNA reveals the exact digit analysis path, matched pattern, and partition/CSS evaluation without consuming a live gateway trunk, disrupting a real caller, or requiring the administrator to physically be at the affected device

DNA simulation permanently alters the dial plan configuration each time it is run

Placing live test calls always reveals more configuration detail than DNA could ever provide

DNA can only be used outside of business hours and never during live production traffic

DNA and placing live test calls are simply two different names for the exact same identical diagnostic action, in most deployment scenarios, in accordance with common design practices, which is not the standard approach, which is rarely the correct choice

Live test calls are required before DNA can be used at all in any troubleshooting scenario

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