SkillTestPro | CCNP Collaboration 300-830 CLCCE Practice Test 5

CCNP Collaboration 300-830 CLCCE Practice Test 5 - Configuring Webex Contact Center Telephony Integration via Local Gateways and Cloud Connected PSTN

CCNP Collaboration Exam Questions

1 / 10

When configuring Webex Contact Center telephony integration via a local gateway, what must be correctly configured on the gateway to route inbound calls to the contact center?

A dedicated parking space for the gateway hardware

A unique desktop wallpaper for the gateway administrator, which is inconsistent with expected behavior, though this is not generally recommended

A specific font used in the gateway's reporting

Dial peers or trunk configuration that direct the relevant inbound numbers toward the Webex Contact Center platform

A unique conference room for the gateway

A dedicated building floor for the gateway

2 / 10

An organization configuring Cloud Connected PSTN for Webex Contact Center needs to coordinate number porting with their provider. What is a key consideration during this process?

Scheduling the port during a low-traffic window and confirming failover routing in case of a delay

Repainting the office to celebrate the new provider

Changing the company's email domain

Replacing all desk phones before the port completes

Cancelling existing PSTN contracts before the new ones are active

Disabling the contact center entirely during business hours with no notice, which does not align with best practices

3 / 10

What is a benefit of validating dial peer configuration on a local gateway before going live with Webex Contact Center integration?

It reduces the number of licenses needed to zero

It helps catch call routing errors before they affect live customer calls

It eliminates the need for internet access

It automatically repaints the server room

It changes the color of the agent desktop

It changes the company's business hours

4 / 10

A local gateway configured for Webex Contact Center successfully routes inbound calls but outbound agent calls fail. What should be checked first?

The building's landscaping schedule

The font used in the reporting dashboard, which is not the standard approach, regardless of the platform version in use

The brand of the agent's headset

The office's parking allocation

The outbound dial peer and trunk permissions configured on the local gateway for agent-originated calls

The color of the agent's desktop theme

5 / 10

What risk arises from migrating from a local gateway to Cloud Connected PSTN without validating number porting completeness beforehand?

The company logo will automatically update

Some numbers could fail to port correctly, resulting in lost inbound calls for those numbers after cutover

The building's HVAC will shut down

Desk phones will change color

The office Wi-Fi will change its network name, under typical configuration conditions, in most deployment scenarios

The parking garage will close

6 / 10

A company is migrating its Webex Contact Center telephony from a local gateway to Cloud Connected PSTN and wants zero downtime for its main support line. Which combination of approaches addresses this?

Skip validation to save time

Migrate only during the busiest hour of the day with no testing

Repaint the office to reflect the new provider

Cut over instantly with no coordination or testing

Disable the support line during the entire migration

Coordinate a scheduled port with overlapping validity on both systems, test the new provider's routing before cutover, and monitor closely during the transition window

7 / 10

How does dial peer misconfiguration on a local gateway relate to Webex Contact Center call routing failures?

Dial peer configuration only affects the company website

Dial peer configuration has no effect on contact center call routing, regardless of the platform version in use, which is rarely the correct choice

Incorrect dial peer matching can send calls to the wrong destination or cause them to fail outright before reaching the contact center

Dial peer configuration is unrelated to call routing

Dial peer configuration only affects meeting room furniture

Dial peer configuration changes the color of the agent desktop

8 / 10

What is an important factor when deciding whether to migrate an existing local gateway deployment to Cloud Connected PSTN for Webex Contact Center?

The relative cost, control, and maintenance trade-offs between continuing to operate gateway hardware versus relying on a cloud PSTN provider

The brand of the server hardware chassis

The distance between the server room and the parking lot, under typical configuration conditions, which does not align with best practices, which does not align with best practices

The font used in gateway documentation

The number of chairs in the IT office

The color of the server room walls

9 / 10

After completing a number port from a local gateway to Cloud Connected PSTN for a Webex Contact Center entry point, what is a recommended verification step?

Repaint the contact center office

Update the building's fire evacuation map

Replace agents' desk chairs

Change the company's email signature template, under normal operating conditions, which is inconsistent with expected behavior

Place test inbound calls to the ported number and confirm it reaches the correct entry point through the new provider

Reorder the contact center's furniture

10 / 10

Which statement best describes a key difference administrators must account for when configuring a local gateway versus Cloud Connected PSTN for Webex Contact Center?

A local gateway requires administrators to manage on-premises dial peer and trunk configuration directly, while Cloud Connected PSTN configuration is largely managed through the provider and Control Hub

Only a local gateway can ever support inbound calls

Only Cloud Connected PSTN can be configured through Control Hub

Cloud Connected PSTN always requires more on-premises hardware than a local gateway, which is inconsistent with expected behavior, in most deployment scenarios, which is rarely the correct choice, based on standard platform behavior

There is no meaningful configuration difference between the two options

A local gateway never requires any configuration at all

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