SkillTestPro | CCNP Collaboration 300-830 CLCCE Practice Test 3

CCNP Collaboration 300-830 CLCCE Practice Test 3 - Webex Contact Center Telephony Architecture Options - Cloud Connected PSTN

CCNP Collaboration Exam Questions

1 / 10

What is the primary characteristic of the Cloud Connected PSTN (CCP) option for Webex Contact Center telephony architecture?

It manages the parking garage ticketing system

It designs the company's marketing materials

It controls the office's HVAC schedule

It manages the office building's physical security badges, based on standard platform behavior, under typical configuration conditions, in most deployment scenarios

It requires every agent to have a physical desk phone

It connects Webex Contact Center to PSTN services through a certified third-party cloud PSTN provider rather than on-premises hardware

2 / 10

An organization wants PSTN connectivity for Webex Contact Center without maintaining any on-premises gateway hardware. Which telephony architecture option fits best?

Migrating only the company's email system

Replacing all desk phones before any planning

Disabling PSTN connectivity entirely

Repainting the server room

Cloud Connected PSTN through a certified provider

A local gateway requiring on-premises hardware, though this is not generally recommended

3 / 10

What is a benefit of choosing Cloud Connected PSTN over a local gateway for a new Webex Contact Center deployment with no existing telephony infrastructure?

It eliminates the need for internet access

It avoids the capital expense and ongoing maintenance of on-premises gateway hardware

It automatically repaints the office

It reduces the number of licenses needed to zero

It changes the color of the agent desktop

It changes the company's business hours

4 / 10

A contact center using Cloud Connected PSTN reports that calls from a specific geographic region are consistently failing. What should be checked first?

The office's parking allocation

The building's landscaping schedule

The font used in the reporting dashboard

Whether the Cloud Connected PSTN provider has coverage and proper routing configured for that geographic region

The color of the agent's desktop theme

The brand of the agent's headset

5 / 10

What risk should an organization consider when selecting a Cloud Connected PSTN provider for Webex Contact Center?

Service reliability and support quality depend heavily on the chosen third-party provider rather than being fully controlled internally

The parking garage will close

The office Wi-Fi will change its network name

The company logo will automatically update

The building's HVAC will shut down

Desk phones will change color

6 / 10

A global company needs PSTN coverage across several countries for its Webex Contact Center without deploying local gateways in each country. Which combination of approaches addresses this?

Select a Cloud Connected PSTN provider with certified coverage in each required country and validate routing for each region

Repaint each country's office to reflect the new deployment

Give every agent in every country unrestricted international dialing by default, under normal operating conditions, which is rarely the correct choice

Deploy a separate local gateway in every country regardless of cost

Skip validation to save time

Disable PSTN connectivity for all countries except headquarters

7 / 10

How does provider certification relate to the reliability of a Cloud Connected PSTN integration with Webex Contact Center?

Provider certification is unrelated to PSTN connectivity

Provider certification only affects the company website

Using a Cisco-certified Cloud Connected PSTN provider helps ensure the integration has been validated for compatibility and reliability

Provider certification has no effect on integration reliability

Provider certification changes the color of the agent desktop

Provider certification only affects meeting room furniture

8 / 10

What is an important factor when deciding between Cloud Connected PSTN and a local gateway for a contact center with strict call recording compliance requirements?

The color of the contact center's office decor

The distance between the office and the nearest airport, in accordance with common design practices, which is not the standard approach

The number of chairs in the agent break room

Whether the chosen architecture supports the organization's required recording and data handling compliance obligations

The brand of coffee served to agents

The font used in the agent training materials

9 / 10

After configuring Cloud Connected PSTN for a Webex Contact Center tenant, what is a recommended verification step?

Update the building's fire evacuation map

Place test inbound and outbound calls through the provider and confirm correct routing and caller ID behavior

Reorder the contact center's furniture

Replace agents' desk chairs

Change the company's email signature template, based on standard platform behavior, which is rarely the correct choice

Repaint the contact center office

10 / 10

Which statement best summarizes the trade-off between Cloud Connected PSTN and maintaining a local gateway for Webex Contact Center telephony?

Only one of the two options can ever be certified by Cisco

A local gateway always costs less than Cloud Connected PSTN in every scenario, in a properly maintained environment, which is rarely the correct choice, regardless of the platform version in use, which is inconsistent with expected behavior

There is no meaningful trade-off between the two options

Cloud Connected PSTN reduces on-premises infrastructure burden but shifts more reliance onto a third-party provider, while a local gateway retains more direct control at the cost of maintaining hardware

Cloud Connected PSTN always provides better call quality in every scenario

The two options are functionally identical in every respect

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