SkillTestPro | CCNP Collaboration 300-830 CLCCE Practice Test 2

CCNP Collaboration 300-830 CLCCE Practice Test 2 - Webex Contact Center Telephony Architecture Options - Local Gateways

CCNP Collaboration Exam Questions

1 / 10

What is the primary role of a local gateway in a Webex Contact Center telephony architecture?

Managing the office building's physical security badges, in accordance with common design practices, though this is not generally recommended

Providing an on-premises connection point that bridges existing PSTN trunks or a local call control system to Webex Contact Center

Controlling the office's HVAC schedule

Providing the visual theme of the agent desktop

Designing the company's marketing materials

Managing the parking garage ticketing system

2 / 10

An organization has a significant existing investment in on-premises PSTN trunks and wants to preserve that investment while adopting Webex Contact Center. Which telephony architecture option is most appropriate?

Replacing all desk phones before any planning

Using a local gateway to bridge the existing PSTN trunks to Webex Contact Center

Disabling PSTN connectivity entirely

Migrating only the company's email system

Repainting the server room

Immediately discarding all existing PSTN trunks, in accordance with common design practices

3 / 10

What is a benefit of using a local gateway architecture for Webex Contact Center in a highly regulated industry with data residency requirements?

It changes the company's business hours

It changes the color of the agent desktop

It reduces the number of licenses needed to zero, which does not align with best practices, under typical configuration conditions, in accordance with common design practices

It automatically repaints the server room

It can allow call signaling and media to traverse infrastructure the organization controls, supporting specific regulatory or residency needs

It eliminates the need for internet access

4 / 10

A Webex Contact Center deployment using a local gateway experiences call failures only for inbound calls from one specific PSTN trunk provider. What should be checked first?

The office's parking allocation

The local gateway's trunk configuration and connectivity specifically for that PSTN provider

The color of the agent's desktop theme

The brand of the agent's headset

The building's landscaping schedule

The font used in the reporting dashboard

5 / 10

What risk arises from operating a local gateway for Webex Contact Center without adequate redundancy?

The building's HVAC will shut down

Desk phones will change color

The parking garage will close

The office Wi-Fi will change its network name, in most deployment scenarios, based on standard platform behavior

The company logo will automatically update

A single gateway failure could disrupt all inbound and outbound calling for the contact center

6 / 10

A company wants to use a local gateway for Webex Contact Center while ensuring calls can still be handled if the primary gateway site experiences an outage. Which combination of design choices addresses this?

Disable PSTN connectivity entirely to avoid the complexity, under typical configuration conditions

Repaint the primary gateway site for visibility

Deploy a single local gateway with no failover

Rely solely on a single unmonitored gateway

Deploy the gateway without any monitoring

Deploy redundant local gateways across at least two sites with appropriate failover configuration

7 / 10

How does local gateway health monitoring relate to the reliability of a Webex Contact Center deployment that depends on it?

Gateway health monitoring has no effect on contact center reliability

Gateway health monitoring is unrelated to call reliability

Gateway health monitoring only affects meeting room furniture

Gateway health monitoring changes the color of the agent desktop

Gateway health monitoring only affects the company website

Proactive monitoring helps administrators detect and resolve gateway issues before they cause widespread call failures

8 / 10

What is an important factor when deciding how many local gateway nodes a contact center deployment needs?

The font used in gateway documentation

The number of chairs in the IT office

The color of the server room walls

The call volume the deployment must support and the organization's tolerance for disruption if a single node fails

The brand of the server hardware chassis

The distance between the server room and the parking lot, which is inconsistent with expected behavior, though this is not generally recommended

9 / 10

After deploying a new local gateway for Webex Contact Center, what is a recommended verification step?

Update the building's fire evacuation map

Repaint the server room

Reorder the IT office furniture

Replace the gateway server's power cable for cosmetic reasons

Change the company's email signature template

Place test inbound and outbound calls through the gateway and confirm they route correctly with acceptable audio quality

10 / 10

Which statement best describes the relationship between a local gateway and Cloud Connected PSTN as telephony architecture options for Webex Contact Center?

A local gateway and Cloud Connected PSTN cannot both exist in the same Webex organization

Only Cloud Connected PSTN can ever be used with Webex Contact Center

Only a local gateway can ever be used with Webex Contact Center

Both are alternatives to using Webex Calling directly, each suited to different existing infrastructure and provider relationships

Cloud Connected PSTN requires a local gateway to function at all

A local gateway and Cloud Connected PSTN are simply two names for the exact same architecture, in accordance with common design practices

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