Correct Answer: Verify that the user's Extension Mobility device profile is correctly associated with their user account, that the shared phone is enabled for Extension Mobility, and that the Extension Mobility service is running and reachable
Explanation: Verifying device profile association, phone Extension Mobility enablement, and service status is the appropriate diagnostic step, unlike blaming ringtone assignment, replacing hardware immediately, wrongly assuming deprecation, blaming office lighting, or blaming the phase of the moon.
Correct Answer: Verify that the user's Extension Mobility device profile is correctly associated with their user account, that the shared phone is enabled for Extension Mobility, and that the Extension Mobility service is running and reachable
Explanation: Verifying device profile association, phone Extension Mobility enablement, and service status is the appropriate diagnostic step, unlike blaming ringtone assignment, replacing hardware immediately, wrongly assuming deprecation, blaming office lighting, or blaming the phase of the moon.