SkillTestPro | CCST IT Support Review Questions

CCST IT Support Practice Test 10

CCST IT Support Practice Test

1 / 10

A user's computer has been infected with spyware. What is a common symptom of a spyware infection?

The computer is running very slowly.

The computer randomly shuts down.

The user's personal information is being stolen.

The computer's fan is running loudly.

The computer's screen has a blue tint.

2 / 10

What is the purpose of a MAC (Media Access Control) address?

To uniquely identify a computer on a network.

To uniquely identify a network interface card on a network.

To identify a computer's logical address.

To translate a domain name to an IP address.

To provide a secure connection.

3 / 10

A user reports that their USB flash drive is not being recognized by their computer. The technician has tried the drive in multiple USB ports on the computer. What is the next logical step?

Restart the computer.

Try the drive in another computer.

Reinstall the operating system.

Format the USB drive.

Replace the motherboard.

4 / 10

A technician is troubleshooting an issue where a computer is running but has no display. They have already checked the video cable and the monitor. What is the most likely cause?

A bad hard drive.

A corrupted operating system.

A bad keyboard.

A faulty RAM stick.

A problem with the mouse.

5 / 10

What is the purpose of an SSID (Service Set Identifier)?

To provide a password for a wireless network.

To uniquely identify a wireless network.

To filter network traffic.

To provide dynamic IP addresses to hosts.

To encrypt wireless traffic.

6 / 10

A user is having trouble with their web browser. The technician tries to access a website and gets a "404 Not Found" error. What does this error mean?

The web server is not responding.

The web page could not be found.

The user is not authenticated.

The network is disconnected.

The DNS server is not working.

7 / 10

What is the purpose of an IP address?

To identify a computer's physical address.

To translate a domain name to a physical address.

To provide a secure connection.

To uniquely identify a computer on a network.

To uniquely identify a network interface card on a network.

8 / 10

A user has a Linux computer and wants to view all the files in the current directory. Which command should they use?

pwd

mkdir

9 / 10

A technician needs to configure a network printer on a Windows computer. The printer is on the same network as the computer. What is the simplest way to add the printer?

Use the "Add a printer or scanner" wizard in the Settings app.

Manually enter the printer's IP address.

Install the printer driver from a USB drive.

Download the printer driver from the manufacturer's website.

Use the net add printer command.

10 / 10

What is the purpose of a CPU fan and heatsink?

To provide power to the CPU.

To store temporary data for the CPU.

To cool the CPU and prevent it from overheating.

To connect the CPU to the motherboard.

To execute program instructions.

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The average score is 69%