SkillTestPro | CCST IT Support Quizlet

CCST IT Support Practice Test 9

CCST IT Support Practice Test

1 / 10

A technician is troubleshooting a computer that is randomly rebooting. They have already checked the power supply unit and the temperature of the CPU. What is another common cause of random reboots?

A failing hard drive.

A corrupted operating system.

A bad keyboard.

A problem with the mouse.

A faulty RAM module.

2 / 10

Which of the following is a common practice to create a strong and secure password?

Using a combination of uppercase letters, lowercase letters, numbers, and symbols.

Using a personal detail, such as a pet's name or a birthday.

Using a common word that is easy to remember.

Using the same password for all accounts.

Using a short password with only numbers.

3 / 10

A user wants to print a document, but the printer is showing an "Offline" status on their computer. What is the most likely cause of this issue?

The printer's power cable is unplugged.

The printer has a paper jam.

The printer is not connected to the network.

The printer's ink cartridges are empty.

The printer's driver is corrupted.

4 / 10

A technician needs to replace a user's RAM. What is the first safety precaution they should take before touching the internal components of the computer?

Plug the power cable back in.

Touch a metal part of the computer case to discharge static electricity.

Put on rubber gloves.

Disconnect the monitor.

Reinstall the operating system.

5 / 10

What is the purpose of the chkdsk command on a Windows computer?

To display the current network connections.

To terminate a running process.

To scan for and restore corrupted system files.

To check and repair errors on a hard drive.

To display the computer's IP address.

6 / 10

A technician is troubleshooting an issue where a user cannot connect to the company's file server. The technician can ping other computers on the network, but not the file server. What is the most likely cause?

The file server's network cable is unplugged.

The user's computer has a virus.

The default gateway is configured incorrectly.

The DNS server is not resolving the file server's name.

The user is not authenticated on the network.

7 / 10

A technician needs to configure a Windows computer with a static IP address. Where can they find the network configuration settings?

In the Device Manager.

In the System Properties window.

In the Control Panel or Settings app under Network & Internet.

In the Performance Monitor.

In the Task Manager.

8 / 10

Which of the following is a type of malware that is designed to spread from one computer to another without human intervention?

A virus

A worm

A Trojan horse

Spyware

Adware

9 / 10

A technician is troubleshooting a slow computer and notices that the hard drive light is constantly on. This is a common symptom of what?

The hard drive is failing.

A driver has been corrupted.

The computer is performing disk-intensive tasks.

A network cable is unplugged.

The computer is infected with a virus.

10 / 10

A user wants to connect their computer to a wireless network. What information do they need to connect?

The MAC address of the access point.

The IP address of the access point.

The router's subnet mask.

The default gateway.

The SSID and the Wi-Fi password.

Your score is

The average score is 69%