SkillTestPro | CCST IT Support Mock Exam

CCST IT Support Practice Test 7

CCST IT Support Practice Test

1 / 10

What is the purpose of the ping command?

To display the computer's IP address.

To test connectivity to a destination host.

To resolve a domain name to an IP address.

To display the network connection status.

To display the routing table.

2 / 10

A technician is troubleshooting a computer that will not boot. They hear a series of beeps from the motherboard during startup. What do these beeps most likely indicate?

A network connectivity issue.

A problem with the operating system.

A hardware problem detected by the BIOS/UEFI.

A software application error.

The computer's hard drive is full.

3 / 10

A user reports that their printer is not working. The technician has verified the printer is on and has paper. What should be the next logical step?

Replace the printer's ink cartridges.

Reinstall the printer driver.

Check the network cable connection.

Restart the printer and the computer.

Replace the printer.

4 / 10

A technician needs to transfer a large file from a local computer to a remote server. Which protocol is best suited for this task?

HTTP

DHCP

DNS

FTP

SMTP

5 / 10

Which of the following is an example of a phishing attack?

A virus that encrypts a user's files and demands a ransom.

A program that tracks a user's web browsing habits.

A software that displays unwanted advertisements.

A script that automatically reboots the computer.

An email from a bank asking the user to click a link and verify their account information.

6 / 10

A network administrator is trying to verify the path that a packet takes from their computer to a web server on the internet. Which command-line utility should they use?

ping

tracert

ipconfig

netstat

nslookup

7 / 10

A user has forgotten the password for their Windows local administrator account. What is a common method for a technician to reset the password without knowing the old one?

Use a third-party password reset utility.

Reinstall the operating system.

Call Microsoft support to get the password.

Use the net user command from a standard user account.

Physically remove the hard drive and put it into another computer.

8 / 10

A technician is troubleshooting a slow-running application on a Mac computer. What is the Mac equivalent of the Windows Task Manager that can be used to monitor CPU, memory, and disk usage?

Finder

System Preferences

Activity Monitor

Terminal

Spotlight

9 / 10

What is the purpose of a firewall?

To provide dynamic IP addresses to hosts.

To translate domain names to IP addresses.

To synchronize the clocks of devices on a network.

To provide a secure, encrypted connection for remote management.

To block incoming and outgoing network traffic based on a set of rules.

10 / 10

A user's computer is infected with a type of malware that encrypts all of their personal files and demands a ransom to decrypt them. What type of malware is this?

Spyware

Adware

Ransomware

A virus

A worm

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