SkillTestPro | Cisco 100-140 Practice Questions

CCST IT Support Practice Test 4

CCST IT Support Practice Test

1 / 10

What is the primary purpose of a cable tester?

To strip the insulation from a cable.

To terminate an RJ-45 connector onto a cable.

To verify that a network cable has a continuous connection and no shorts.

To measure the voltage of a power outlet.

To crimp a connector onto a coaxial cable.

2 / 10

A user calls with a problem, and you need to log the incident for tracking and resolution. What tool do you use for this?

A web browser

A word processor

The company's ticketing system or help desk software

A calculator

A network analyzer

3 / 10

You need to gather information about a user's computer hardware, including the processor, RAM, and motherboard model, without physically opening the case. Which Windows tool can provide this information?

File Explorer

Control Panel

Task Manager

System Information

PowerShell

4 / 10

A technician needs to document a complex series of steps and then share them with another team. What kind of tool is best for this?

A notepad and pen.

A personal spreadsheet.

A text message to a coworker.

A voicemail.

The company's ticketing system or a shared knowledge base.

5 / 10

A user reports an issue with their computer, and you need to see their screen to troubleshoot. What tool would you use?

A text editor

A web browser

A cable tester

A crimp tool

A remote access tool

6 / 10

What is the security risk associated with downloading software from an "untrusted/unknown source"?

The software may be too old to run.

The software may be too large to download.

The software may be fake or contain malware.

The software may not be compatible with the OS.

The software may be too slow.

7 / 10

A company policy dictates how to handle customer data, specifying that it must be treated as confidential and not shared with unauthorized parties. What is this type of data commonly known as?

Public data

Personally Identifiable Information (PII)

Non-essential data

Temporary data

System data

8 / 10

A help desk technician receives a phone call from someone claiming to be a new employee who needs the technician to urgently install a specific application on their computer. The technician does not recognize the person. What type of attack is the technician a potential target for?

Malware

Phishing

Impersonation or social engineering

Spam

Spoofing

9 / 10

What is a key characteristic of a "strong password"?

It is a common word that is easy to remember.

It is the same password used for all accounts.

It is short and only contains letters.

It is a long, unique password that combines letters, numbers, and special characters.

It contains personal information like a birthday or pet's name.

10 / 10

A technician is assisting a user who suspects their computer is infected with a virus. What is the first step in assisting the user with this issue?

Immediately format the hard drive.

Disconnect the computer from the network.

Escalate the issue to the security team immediately.

Tell the user to delete all of their files.

Help the user run a malware scan

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The average score is 82%