SkillTestPro | CCST IT Support Practice Test

CCST IT Support Practice Test 2

CCST IT Support Practice Test

1 / 10

A user reports an issue accessing a website. The technician instructs the user to clear their browser cache. What is the reason for this troubleshooting step?

To update the browser to the latest version.

To block malicious websites.

To install new browser plugins.

To reset the user's network connection.

To remove old, potentially corrupted data that might be causing a display or loading issue with the website.

2 / 10

A user can't connect to a Wi-Fi network. What is the first thing a technician should confirm with the user?

That the user's phone is also connected.

That the user is on the correct network

That the user has enough free disk space.

That the user has the latest OS updates.

That the user's computer is turned on.

3 / 10

What is the purpose of the gpupdate /force command in Windows?

To renew the computer's IP address lease.

To update the computer's graphics drivers.

To force the computer to update its group policy settings from Active Directory.

To run a full system virus scan.

To clear the computer's DNS cache.

4 / 10

A user's computer has a self-assigned IP address like 169.254.x.x. What does this most likely indicate?

The computer is not connected to any network.

The computer has been manually configured with a static IP.

The computer is infected with malware.

The user has a full hard drive.

The computer cannot reach the DHCP server to obtain a valid IP address.

5 / 10

A user reports that they cannot access a shared network drive. The technician confirms the user's computer has a valid IP address. What is the next logical step in troubleshooting?

Check the user's physical network cable connection.

Restart the user's computer.

Verify the user's permissions and group membership

Reinstall the network adapter driver.

Run a full malware scan.

6 / 10

What is the purpose of a CPU (Central Processing Unit) in a computer?

To store all long-term data.

To perform all of a computer's calculations and instructions.

To connect all the components together.

To power the entire system.

To handle all graphics processing.

7 / 10

Which type of expansion card is used to add wireless networking capabilities to a desktop computer?

Ethernet card

Graphics card

Sound card

Wi-Fi card

Modem

8 / 10

You have just installed a new graphics card in a Windows PC, but the computer is not detecting it. What tool would you use to verify the hardware's status and manage its drivers?

Task Manager

Control Panel

Registry Editor

System Information

Device Manager

9 / 10

A user's computer won't turn on. The technician presses the power button, but nothing happens. What is the first and most basic thing to check?

The power cord is securely plugged into the computer and the wall outlet.

The hard drive is connected.

The video cable is connected to the monitor.

The keyboard and mouse are connected.

The computer's BIOS is up-to-date.

10 / 10

What is the primary purpose of a motherboard?

To process all of the computer's data.

To store all of the computer's programs and files.

To provide a physical connection point for all of a computer's components

To display a computer's visuals on a screen.

To provide wireless network connectivity.

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The average score is 79%