Cisco CCT Practice Test

Cisco Certified Field Technician CCT Practice Test 1

Cisco Certified Technician exam quiz questions

1 / 50

A Cisco IP phone loses network connectivity intermittently. What should be checked first?

2 / 50

What technology is used to separate voice and data traffic on the same network switch?

3 / 50

A technician wants to check the current IP address of a Cisco IP phone. Where can this be found?

4 / 50

What is the primary purpose of a Call Manager in a Cisco collaboration network?

5 / 50

A Cisco IP phone must obtain firmware updates. What server type is typically used for this?

6 / 50

What command is used to check the status of a voice VLAN on a Cisco switch?

7 / 50

A technician is troubleshooting poor voice quality on a Cisco VoIP network. What network setting should be checked?

8 / 50

A Cisco IP phone displays "Registering..." indefinitely. What could be the cause?

9 / 50

A technician needs to configure a Cisco IP phone for power and data on a single Ethernet cable. What technology enables this?

10 / 50

Which protocol is responsible for carrying real-time voice traffic in Cisco collaboration networks?

11 / 50

A user complains that their Cisco Jabber client is unable to connect. What is the most likely issue?

12 / 50

What does the Cisco Unity Connection system provide?

13 / 50

A Cisco IP phone is connected to a switch but is not getting an IP address. What command should be used on the switch to verify VLAN assignment?

14 / 50

What is the default signaling protocol used by Cisco IP phones registered to CUCM?

15 / 50

A technician needs to reset a Cisco IP phone to factory settings. What method should be used?

16 / 50

A user reports no dial tone on their Cisco IP phone. What is the best first step?

17 / 50

What is the function of the TFTP server in a Cisco Unified Communications network?

18 / 50

A Cisco IP phone is displaying "Configuring IP." What is the most likely reason?

19 / 50

A user reports poor audio quality on Cisco Webex calls. What is the most likely cause?

20 / 50

A technician is troubleshooting a Cisco IP phone that is not receiving power. The switch supports PoE. What should be checked first?

21 / 50

At which layer of the OSI model does a traditional Layer 2 switch primarily operate to make its forwarding decisions?

22 / 50

Which Ethernet standard supports a maximum data rate of 1000 Mbps over standard Category 5e or better twisted-pair copper cabling?

23 / 50

A technician needs to identify the class of a given IPv4 address, 172.20.10.5, based on its first octet value. Which address class does this fall into?

24 / 50

Which function does a CSU/DSU (Channel Service Unit/Data Service Unit) perform in a WAN connection?

25 / 50

Which of the following best describes the function of the Telco demarcation point (demarc) at a customer site?

26 / 50

Which utility is most appropriate for verifying basic Layer 3 reachability to a remote host by sending ICMP echo request messages?

27 / 50

A technician needs to transfer a Cisco IOS image file to a router using a lightweight protocol that does not require user authentication and typically operates over UDP. Which protocol should be used?

28 / 50

Which remote access protocol encrypts all session traffic, including authentication credentials, and is generally recommended over Telnet for securely managing network devices?

29 / 50

A technician notices that the port LED on a Cisco switch is solid green. What does this typically indicate about that port?

30 / 50

Which type of connector is most commonly used to terminate Category 5e or Category 6 twisted-pair Ethernet cabling?

31 / 50

Which fiber optic connector type is characterized by a small form factor with a push-pull latching mechanism, commonly used in high-density SFP transceiver deployments?

32 / 50

When installing a Cisco router in a data center rack, which environmental factor should a technician verify to help prevent overheating and premature hardware failure?

33 / 50

A technician needs to verify that a router's power supply is functioning correctly using the device's built-in indicators. Which type of indicator is typically used for this purpose?

34 / 50

Which type of small form-factor transceiver module allows a Cisco switch port to support different physical media types, such as fiber or copper, by simply swapping the installed module?

35 / 50

When a Cisco router first boots up with no saved configuration found, which IOS mode is automatically entered to help a technician configure basic settings interactively?

36 / 50

Which Cisco IOS command displays the current running configuration that is active in the router's memory?

37 / 50

A technician makes configuration changes to a router and wants to ensure those changes survive a reboot. Which command saves the running configuration to NVRAM?

38 / 50

Which IOS command would a technician use to permanently remove the startup configuration stored in NVRAM, effectively resetting the device to factory default settings after a reload?

39 / 50

A technician needs to view basic hardware information, the IOS version, and the system uptime of a Cisco device. Which command provides this information?

40 / 50

Which Cisco IOS operating mode is entered after successfully logging in via the console and typing 'enable', granting access to privileged commands such as configuration and troubleshooting tools?

41 / 50

A router is not booting properly and a technician needs to perform password recovery. Which special low-level mode is used to change the configuration register and bypass the startup configuration?

42 / 50

Which command is used from global configuration mode to assign a hostname to a Cisco device?

43 / 50

A technician wants to back up a router's current configuration to an external TFTP server before making risky changes. Which command accomplishes this?

44 / 50

Before replacing a failed line card in a Cisco chassis switch, which safety precaution should a technician take to prevent electrostatic discharge (ESD) damage to the equipment?

45 / 50

A field technician arrives on-site to replace a failed router as part of an approved change ticket. Which action best reflects proper documentation practice for this service call?

46 / 50

During a service call, a customer describes a vague, intermittent network issue. Which approach best reflects good technician-customer communication practice?

47 / 50

A technician determines that a hardware issue is beyond the scope of their current service level agreement and requires escalation. Which action is most appropriate?

48 / 50

Which practice best supports safe handling of Cisco equipment when lifting a heavy chassis switch during a hardware installation?

49 / 50

As part of routine infrastructure maintenance, a technician needs to verify a router's software is not running an end-of-life IOS version with known vulnerabilities. Which resource would most directly help confirm this?

50 / 50

After completing a scheduled maintenance window that included a router IOS upgrade, which action should a technician take to confirm the maintenance was successful before closing out the work order?

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