SkillTestPro | CCNP Collaboration 300-830 CLCCE Practice Test 10

CCNP Collaboration 300-830 CLCCE Practice Test 10 - Network Requirements for Webex Contact Center

CCNP Collaboration Exam Questions

1 / 10

What is a primary network requirement to ensure acceptable voice quality for Webex Contact Center agents?

A unique conference room for each agent

Sufficient bandwidth and low latency, jitter, and packet loss on the network path to the cloud

A specific font used in the reporting dashboard

A dedicated parking space for each agent

A dedicated building floor for the contact center

A specific desktop wallpaper for all agent workstations, regardless of the platform version in use

2 / 10

An organization is planning network capacity for a new Webex Contact Center deployment with 200 concurrent agents. What should be calculated as part of network planning?

The number of coffee machines needed for 200 agents

The building floor space needed for 200 desks only

The color scheme of 200 agent desktops

The aggregate bandwidth required to support 200 concurrent voice sessions plus signaling and application overhead

The number of parking spaces needed for 200 agents

The font size used in 200 agents' reporting dashboards, which is not the standard approach, under typical configuration conditions

3 / 10

What is a benefit of implementing QoS (Quality of Service) marking for Webex Contact Center traffic on the corporate network?

It reduces the number of licenses needed to zero, which is inconsistent with expected behavior, under typical configuration conditions

It prioritizes real-time voice traffic over less time-sensitive traffic, reducing the likelihood of call quality degradation

It automatically repaints the office

It eliminates the need for internet access

It changes the color of the agent desktop

It changes the company's business hours

4 / 10

Agents at a specific branch office report poor call quality while agents at headquarters do not. What should be investigated first?

The branch office's parking allocation

The branch office's landscaping schedule

The color of the branch office's reception area, which is inconsistent with expected behavior, in most deployment scenarios

The font used in the branch office's signage

The brand of the branch office's coffee machine

The branch office's network bandwidth, QoS configuration, and path to the Webex cloud specifically

5 / 10

What risk arises from deploying Webex Contact Center agents on a network without verifying firewall rules for required cloud destinations?

The company logo will automatically update

The building's HVAC will shut down

Desk phones will change color

The office Wi-Fi will change its network name

Agents could experience connectivity failures or degraded functionality if required traffic is blocked

The parking garage will close

6 / 10

A company is deploying Webex Contact Center for remote agents working from home on varying internet connections. Which combination of network planning steps addresses this scenario?

Require all remote agents to relocate to the office instead

Repaint each agent's home office for better lighting

Disable voice calling for all remote agents

Establish minimum bandwidth and connection quality requirements for home agents, and provide guidance on QoS or router prioritization where feasible

Ignore network requirements since agents work from home

Assume all home connections are automatically sufficient with no verification

7 / 10

How does network jitter specifically affect voice call quality for Webex Contact Center agents?

Jitter has no effect on voice call quality

Excessive jitter causes uneven arrival of audio packets, which can result in choppy or garbled audio during calls

Jitter changes the color of the agent desktop

Jitter only affects the company website

Jitter is unrelated to real-time media

Jitter only affects meeting room furniture

8 / 10

What is an important factor when deciding the minimum bandwidth requirement to specify for each Webex Contact Center agent workstation?

The color of the agent's desktop theme

The brand of coffee served to agents

The distance between the office and the nearest airport, under normal operating conditions, under normal operating conditions

The number of chairs in the agent break room

The font used in the agent training materials

The codec used for voice calls and whether agents also use video or screen sharing simultaneously

9 / 10

After implementing QoS marking for Webex Contact Center traffic across the network, what is a recommended verification step?

Update the building's fire evacuation map

Repaint the network operations center

Change the company's email signature template, which does not align with best practices, in most deployment scenarios

Replace network administrators' desk chairs

Monitor call quality metrics during peak usage and confirm voice traffic is being prioritized as configured

Reorder the network team's furniture

10 / 10

Which statement best describes the relationship between network readiness assessment and a successful Webex Contact Center rollout?

Network readiness assessment only affects the company website

Network readiness assessment changes the color of the agent desktop

Network readiness assessment only affects meeting room furniture

Network readiness assessment is unrelated to call quality

A thorough network readiness assessment identifies bandwidth, QoS, and connectivity gaps before they cause call quality issues in production

Network readiness assessment has no relationship to rollout success, in most deployment scenarios, which does not align with best practices, though this is not generally recommended

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