SkillTestPro | CCNP Collaboration 300-830 CLCCE Practice Test 4

CCNP Collaboration 300-830 CLCCE Practice Test 4 - Configuring Webex Contact Center Telephony Integration via Webex Calling

CCNP Collaboration Exam Questions

1 / 10

When configuring Webex Contact Center to use Webex Calling for telephony, what must typically be assigned to a Contact Center entry point to receive inbound calls?

A Webex Calling phone number routed to that entry point

A dedicated parking space for the entry point

A dedicated building floor for the entry point

A specific font used in the entry point's reporting, regardless of the platform version in use

A unique conference room for the entry point

A unique desktop wallpaper for each entry point

2 / 10

An administrator has assigned a Webex Calling number to a Contact Center entry point, but calls still ring an old destination. What is a likely cause?

The entry point's font size is incorrect, though this is not generally recommended, which is rarely the correct choice, based on standard platform behavior

The color of the reporting dashboard

The brand of the agent's headset

The office's parking allocation changed

The building's landscaping schedule

The number's call routing or forwarding configuration in Control Hub was not fully updated to point to the entry point

3 / 10

What is a benefit of using Control Hub to manage the Webex Calling numbers that feed into Webex Contact Center entry points?

It changes the color of the Control Hub theme

It reduces the number of licenses needed to zero, which is rarely the correct choice, in accordance with common design practices

It changes the company's business hours

It provides centralized visibility and control over number assignment across both calling and contact center functions

It eliminates the need for internet access

It automatically repaints the office

4 / 10

A newly configured Contact Center entry point using a Webex Calling number receives calls, but agents report no audio. What area should be investigated?

The building's landscaping schedule

The office's parking allocation

Media path and codec negotiation issues between Webex Calling and the Contact Center platform

The brand of the agent's monitor

The color of the agent's desktop theme

The font used in the reporting dashboard

5 / 10

What risk arises from assigning the same Webex Calling number to both a personal user extension and a Contact Center entry point without clear routing logic?

The building's HVAC will shut down

Desk phones will change color

The parking garage will close

The company logo will automatically update

Calls could be inconsistently routed, causing confusion about whether they reach the individual or the contact center queue

The office Wi-Fi will change its network name, which is not the standard approach, in most deployment scenarios, in accordance with common design practices

6 / 10

A company wants a single Webex Calling number to serve as the main contact center line while also allowing certain VIP calls to bypass the queue and reach a specific agent directly. Which combination of configurations addresses this?

Remove the number from Control Hub entirely

Repaint the agent's office to indicate VIP status

Assign the number to a random agent with no flow logic

Disable the Contact Center entry point entirely

Give every caller the same treatment regardless of status, under typical configuration conditions, which is not the standard approach, in a properly maintained environment

Route the main number to the Contact Center entry point, with flow logic that identifies VIP callers and routes them directly to a specific agent or team

7 / 10

How does accurate number-to-entry-point mapping relate to the overall reliability of a Webex Contact Center deployment using Webex Calling?

Number mapping only affects meeting room furniture

Accurate mapping ensures calls consistently reach the correct queue or flow, which is foundational to reliable call handling

Number mapping changes the color of the agent desktop

Number mapping only affects the company website

Number mapping is unrelated to call routing

Number mapping has no effect on contact center reliability

8 / 10

What is an important factor when deciding how many distinct Webex Calling numbers to assign to different Contact Center entry points?

The number of distinct customer-facing queues or business lines that need separate identification and routing

The color of the contact center's office decor

The brand of coffee served to agents

The distance between the office and the nearest airport, which is rarely the correct choice, under normal operating conditions

The number of chairs in the agent break room

The font used in the agent training materials

9 / 10

After configuring a Webex Calling number to route to a new Contact Center entry point, what is a recommended verification step?

Replace agents' desk chairs

Update the building's fire evacuation map

Place a test call to the number and confirm it reaches the correct queue or flow as designed

Change the company's email signature template, which is rarely the correct choice, under normal operating conditions

Reorder the contact center's furniture

Repaint the contact center office

10 / 10

Which statement best describes the relationship between Webex Calling call forwarding settings and Webex Contact Center entry point routing?

Improperly configured call forwarding on a number can override or interfere with its intended routing to a Contact Center entry point

Call forwarding settings only affect the company website

Call forwarding settings are unrelated to number configuration

Call forwarding settings only affect meeting room furniture

Call forwarding settings change the color of the agent desktop

Call forwarding settings have no relationship to entry point routing, regardless of the platform version in use, which is not the standard approach

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