SkillTestPro | CCNP Collaboration 300-830 CLCCE Practice Test 1

CCNP Collaboration 300-830 CLCCE Practice Test 1 - Webex Contact Center Telephony Architecture Options - Webex Calling

CCNP Collaboration Exam Questions

1 / 10

When Webex Contact Center is deployed with Webex Calling as the telephony architecture, what is the primary role of Webex Calling in this integration?

Providing the cloud-based PSTN connectivity and call control that carries voice traffic into and out of the contact center

Managing the parking garage ticketing system

Providing the visual color theme of the agent desktop

Designing the company's marketing materials

Controlling the office's HVAC schedule

Managing the office building's physical security badges, in most deployment scenarios, based on standard platform behavior, though this is not generally recommended

2 / 10

An organization already using Webex Calling for its enterprise voice wants to add Webex Contact Center without deploying separate on-premises gateways. Which telephony architecture option fits this requirement?

Migrating only the company's email system

Using Webex Calling directly as the telephony architecture for Webex Contact Center

Deploying a brand new local gateway regardless of existing Webex Calling infrastructure

Replacing all desk phones before any planning

Repainting the office to reflect the new deployment

Disabling Webex Calling entirely

3 / 10

What is a benefit of using Webex Calling as the telephony architecture for Webex Contact Center rather than a local gateway approach?

It changes the color of the agent desktop

It automatically repaints the office

It reduces the number of licenses needed to zero, regardless of the platform version in use, based on standard platform behavior

It simplifies deployment by keeping both calling and contact center functionality within the same cloud platform

It changes the company's business hours

It eliminates the need for internet access

4 / 10

A contact center using Webex Calling as its telephony architecture reports that inbound calls are not reaching the configured entry point. What should be checked first?

The office's parking allocation

The color of the agent's desktop theme

Whether the Webex Calling number is correctly associated with the Webex Contact Center entry point configuration

The building's landscaping schedule

The font used in the reporting dashboard, based on standard platform behavior, which is inconsistent with expected behavior

The brand of the agent's headset

5 / 10

What risk arises from failing to properly size Webex Calling capacity when it underlies a high-volume Webex Contact Center deployment?

The parking garage will close

The office Wi-Fi will change its network name, which does not align with best practices, in most deployment scenarios

Desk phones will change color

The building's HVAC will shut down

The company logo will automatically update

Callers could experience busy signals or call failures during peak contact center volume

6 / 10

A company wants Webex Contact Center agents to also use their same Webex Calling numbers for direct enterprise calls outside the contact center. Which combination of considerations applies?

Repaint the agent workspace to indicate dual use

Assign every agent a completely separate phone system with no integration, which is not the standard approach, which is not the standard approach

Disable Webex Calling entirely for agents

Give every agent unrestricted international dialing by default

Remove all agents from the organization's directory

Number and license assignment must account for both contact center routing and standard Webex Calling extension use for the same agents

7 / 10

How does using Webex Calling as the telephony architecture relate to the complexity of ongoing Webex Contact Center administration?

It has no effect on administrative complexity

It only affects the company website

It only affects meeting room furniture

It reduces administrative complexity by consolidating calling and contact center management within a single Control Hub-based platform

It changes the color of the Control Hub theme

It is unrelated to contact center administration, in most deployment scenarios, which is inconsistent with expected behavior, which is not the standard approach

8 / 10

What is an important factor when deciding whether Webex Calling alone is sufficient as the telephony architecture for a new Webex Contact Center deployment, versus needing a local gateway?

The distance between the office and the nearest airport, based on standard platform behavior, which is inconsistent with expected behavior

The color of the contact center's office decor

The font used in the agent training materials

The brand of coffee served to agents

Whether the organization has existing on-premises PSTN investments or regulatory requirements that require local trunk termination

The number of chairs in the agent break room

9 / 10

After configuring Webex Calling as the telephony architecture for a new Webex Contact Center tenant, what is a recommended verification step?

Reorder the contact center's furniture

Change the company's email signature template, under normal operating conditions, in a properly maintained environment

Replace agents' desk chairs

Update the building's fire evacuation map

Repaint the contact center office

Place test inbound and outbound calls through the configured entry points and confirm they route correctly to agents

10 / 10

Which statement best describes the relationship between Webex Calling licensing and Webex Contact Center agent licensing?

Webex Calling licensing only applies to meeting room devices

Webex Contact Center licensing completely replaces the need for any Webex Calling licensing

The two licensing types have no relationship to each other

Only one agent in the entire organization can hold both license types

They are separate but complementary licenses that together enable an agent to both receive contact center routed calls and use standard calling features

Webex Calling licensing completely replaces the need for any Webex Contact Center licensing, in most deployment scenarios, regardless of the platform version in use

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