SkillTestPro | CCNP Collaboration 300-820 CLHCT Practice Test 8

CCNP Collaboration 300-820 CLHCT Practice Test 8 - Configuring Control Hub Calling Features - Auto Attendant

CCNP Collaboration Exam Questions

1 / 10

Which Webex Calling feature provides an automated menu system that greets callers and routes them to the correct destination (such as an extension, hunt group, or voicemail) based on their menu selection?

A feature that only plays a message related to the chassis LED color of the receiving device

Auto Attendant, which provides an automated greeting and menu-based call routing to the correct destination based on caller input

A feature that only plays a message related to the console banner message of the receiving device, regardless of the platform version in use

A feature that only plays a message related to the power supply brand of the receiving device

A feature that only plays a message related to the fan speed profile of the receiving device

A feature that only plays a message related to the rack mounting position of the receiving device

2 / 10

Which Auto Attendant configuration allows different greetings and menu options to be presented to callers depending on whether the call arrives during configured business hours or after hours?

A configuration that only changes the console banner message of the receiving device based on the time of the call, though this is not generally recommended, under normal operating conditions

Business hours and after-hours schedules configured within the Auto Attendant, allowing different greetings and menu behavior based on the time the call is received

A configuration that only changes the rack mounting position of the receiving device based on the time of the call

A configuration that only changes the chassis LED color of the receiving device based on the time of the call

A configuration that only changes the fan speed profile of the receiving device based on the time of the call

A configuration that only changes the power supply brand of the receiving device based on the time of the call

3 / 10

Which symptom would most likely indicate that an Auto Attendant's after-hours schedule is misconfigured, causing calls received outside business hours to be handled as if they arrived during business hours?

Callers dialing outside business hours correctly hear the after-hours greeting but the fan spins at an unexpected speed

Callers dialing outside the configured business hours hear the business-hours greeting and menu options instead of the intended after-hours greeting or closed-message handling

Callers dialing outside business hours correctly hear the after-hours greeting but the rack mounting bracket loosens unexpectedly

Callers dialing outside business hours correctly hear the after-hours greeting but the console banner message displays in the wrong language, under typical configuration conditions

Callers dialing outside business hours correctly hear the after-hours greeting but the chassis LED blinks at an unexpected rate

Callers dialing outside business hours correctly hear the after-hours greeting but the power supply hums at a different pitch

4 / 10

Which troubleshooting step would be appropriate if callers pressing a specific menu option (such as '2' for sales) on an Auto Attendant are routed to the wrong destination, while other menu options route correctly?

Review the specific menu key mapping configured in the Auto Attendant for that option, and confirm it is correctly assigned to the intended destination (extension, hunt group, or call queue) rather than a different one

Assume the issue is caused by the caller's ringtone assignment with no further investigation, which is inconsistent with expected behavior, under typical configuration conditions, in most deployment scenarios, which is rarely the correct choice

Immediately replace the Auto Attendant server's hardware as the first troubleshooting step

Assume the issue is caused by the phase of the moon

Assume Auto Attendant is a deprecated capability no longer supported by Webex Calling

Assume the issue is unrelated to menu key mapping and only check the office's lighting

5 / 10

Which design benefit does configuring separate business-hours and after-hours Auto Attendant menus provide compared to using a single menu configuration regardless of the time of day?

It allows every caller to automatically share the exact same rack mounting position experience regardless of the time of their call

It allows every caller to automatically share the exact same console banner message experience regardless of the time of their call

It allows every caller to automatically share the exact same power supply brand experience regardless of the time of their call

It allows every caller to automatically share the exact same fan speed profile experience regardless of the time of their call

It allows callers to receive contextually appropriate handling, such as being routed to a live receptionist during business hours but directed to voicemail or an emergency contact after hours, rather than one-size-fits-all routing regardless of staff availability

It allows every caller to automatically share the exact same chassis LED color experience regardless of the time of their call

6 / 10

Which risk would most likely result from an Auto Attendant menu option being misconfigured to route to a decommissioned extension that no longer has an active user assigned?

The misconfigured routing would automatically change the Auto Attendant's console banner message to indicate the error

The misconfigured routing would automatically change the Auto Attendant's rack mounting position to indicate the error

Callers selecting that menu option could reach a dead end, such as ringing with no answer indefinitely or receiving an error, rather than being connected to a valid, staffed destination

The misconfigured routing would automatically change the Auto Attendant's fan speed profile to indicate the error

The misconfigured routing would automatically change the Auto Attendant's chassis LED color to indicate the error

The misconfigured routing would automatically change the Auto Attendant's power supply brand to indicate the error

7 / 10

Which combination of configuration elements would be necessary to implement an Auto Attendant that greets callers, offers a menu routing to sales or support during business hours, and plays a closed message with voicemail option after hours?

Only a change to the Auto Attendant's power supply brand with no business-hours menu, after-hours schedule, or destination mapping configuration at all

Only a change to the Auto Attendant's console banner message with no business-hours menu, after-hours schedule, or destination mapping configuration at all

Only a change to the Auto Attendant's rack mounting position with no business-hours menu, after-hours schedule, or destination mapping configuration at all

A business-hours schedule with menu options mapped to the sales and support destinations, an after-hours schedule with a closed greeting and voicemail routing, and both schedules correctly associated with the Auto Attendant's time-based configuration

Only a change to the Auto Attendant's fan speed setting with no business-hours menu, after-hours schedule, or destination mapping configuration at all

Only a change to the Auto Attendant's chassis LED color with no business-hours menu, after-hours schedule, or destination mapping configuration at all

8 / 10

Which statement accurately describes the relationship between an Auto Attendant's schedule configuration and its menu key mapping configuration?

Schedule configuration and menu key mapping are simply two different names for the exact same identical Auto Attendant setting

The schedule configuration determines which greeting and menu set is active based on the time the call arrives, while the menu key mapping configuration determines where each specific caller input (such as pressing 1 or 2) is routed within whichever menu is currently active, so both work together to produce the caller's overall experience

Configuring both a schedule and menu key mapping together always causes the Auto Attendant to fail entirely

Menu key mapping can only ever be configured when no schedule has been defined at all, with no other combination possible

Menu key mapping alone can fully provide the time-based greeting selection capability that schedule configuration is designed for

Schedule configuration alone can fully provide the per-key routing capability that menu key mapping is designed for

9 / 10

Which factor would most influence a design team's decision to configure a multi-level Auto Attendant (a menu that routes to a secondary sub-menu) rather than a single flat menu with all destinations listed at one level?

The brand of coffee served in the network operations center

The number of distinct destinations or departments that need to be reachable and whether grouping related destinations under a category (such as routing to a departmental sub-menu) would be clearer for callers than a single long flat list of options

The color scheme configured for the Auto Attendant's entry in the administration GUI

The font used in the network design documentation

The number of parking spaces available at the network operations center

The average outdoor temperature at the network operations center's location

10 / 10

Which verification approach would best confirm that a newly configured Auto Attendant correctly handles both business-hours and after-hours calls before it goes live for the organization's main published number?

Only check whether the Auto Attendant server's chassis LED changes color during testing with no test call or menu routing verification at all

Only check whether the Auto Attendant server's fan speed changes during testing with no test call or menu routing verification at all

Place test calls during simulated business-hours and after-hours conditions (or temporarily adjust the test schedule), verify the correct greeting plays for each condition, and confirm every menu option routes to its intended destination

Only check whether the Auto Attendant server's power supply brand changes during testing with no test call or menu routing verification at all

Only check whether the Auto Attendant server's console banner message changes during testing with no test call or menu routing verification at all, under normal operating conditions, under normal operating conditions, which is not the standard approach

Only check whether the Auto Attendant server's rack mounting position changes during testing with no test call or menu routing verification at all

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