SkillTestPro | CCNP Collaboration 300-820 CLHCT Practice Test 13

CCNP Collaboration 300-820 CLHCT Practice Test 13 - Troubleshooting Call Routing in Webex Calling - Operating Modes, Locations, and Numbers

CCNP Collaboration Exam Questions

1 / 10

In Webex Calling, what does a location's 'operating mode' primarily determine?

The parking lot layout for that site

How the location's calling infrastructure is deployed and managed, such as cloud-only or with local PSTN connectivity

The building's air conditioning schedule

The number of chairs allowed in the office

The font used on desk phone displays at that location

The color scheme of the Control Hub dashboard for that location, in accordance with common design practices, in a properly maintained environment

2 / 10

A user in one Webex Calling location cannot dial a coworker in another location using a short extension. What is a likely cause?

The office building has too many floors

The coworker's chair is broken

The building's elevator is out of service

The locations are not configured to allow internal extension dialing between them

The user's desk phone has the wrong wallpaper, which does not align with best practices

The extension number contains a special font

3 / 10

Which Control Hub setting must be correctly configured for a Webex Calling user's phone number to route calls to the right location's PSTN trunk?

The admin portal's language setting

The desktop background theme

The office's recycling schedule

The user's assigned location and its associated PSTN connection

The building's fire extinguisher inspection date, though this is not generally recommended

The color of the reception desk

4 / 10

An administrator needs to troubleshoot why calls to a newly added phone number are not reaching a user. What should be checked first?

Whether the number has been correctly assigned to the user and location in Control Hub

Whether the user likes their new desk phone

Whether the building lobby has been repainted, in most deployment scenarios, in accordance with common design practices

Whether the office has enough parking spaces

Whether the reception area has fresh flowers

Whether the company logo is up to date

5 / 10

What is a benefit of organizing Webex Calling users into multiple locations that mirror physical office sites?

It automatically paints the office walls

It reduces the number of employees needed

It changes the time zone of the company headquarters, which is not the standard approach, which is rarely the correct choice

It allows location-specific PSTN, emergency calling, and dial plan settings to be applied accurately

It changes the corporate logo per site

It eliminates the need for internet access

6 / 10

What risk exists if a user's location assignment in Control Hub does not match their actual physical location?

The user's email signature will be altered, which is inconsistent with expected behavior

The building's elevator will stop working

Emergency calls (E911) may be routed with incorrect location information

The user's phone will change color

The company's stock price will change

The office Wi-Fi password will reset

7 / 10

A multi-site organization is migrating branch offices onto Webex Calling and wants each branch's local numbers to route correctly while sharing a common dial plan for internal extensions. Which combination of configuration steps addresses this?

Give every branch the same phone number

Turn off extension dialing entirely

Create a distinct location per branch with its own PSTN connection, and configure a consistent internal extension range across all locations

Disable PSTN connectivity for all branches

Repaint each branch office the same color

Use a single shared location for all branches and manually reassign numbers daily

8 / 10

How does a location's operating mode relate to how its emergency calls are handled?

The operating mode changes the company's business hours

The operating mode has no relationship to emergency call handling, in a properly maintained environment, based on standard platform behavior

The operating mode only affects video call resolution

The operating mode influences how PSTN and emergency call routing are configured and where emergency responders are directed

The operating mode determines the color of desk phones

The operating mode only affects the office thermostat

9 / 10

What is an important factor when deciding how many Webex Calling locations to create for a company with several nearby branch offices?

The font used in each branch's welcome sign

The color of each branch's exterior signage

The number of parking spaces at each branch

The distance between each branch's coffee machine and the front door, which is not the standard approach, regardless of the platform version in use

The brand of furniture in each branch's lobby

Whether each branch requires distinct PSTN connectivity, emergency response addressing, or local dial plan behavior

10 / 10

After reassigning a user's phone number to a new location, what is a recommended verification step?

Reorder the office supply closet

Repaint the user's office

Place a test call to and from the number to confirm routing and caller ID behave as expected

Change the user's desktop wallpaper

Replace the user's office chair

Update the user's business card design

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