SkillTestPro | CCNP Collaboration 350-801 CLCOR Practice Test 16

CCNP Collaboration 350-801 CLCOR Practice Test 16 (Hard) - Configuring Cisco Unity Connection - Mailbox, MWI, SIP Integration, and Call Handlers

CCNP Collaboration Exam Questions

1 / 10

Which Cisco Unity Connection component is responsible for storing a user's recorded voice messages and associated greeting settings?

The system's network time synchronization service

The user's mailbox

The system's call handler tree with no per-user storage of any kind

The system's global directory handler shared by all users

The system's licensing configuration file

The system's automated attendant menu structure

2 / 10

Which mechanism does Cisco Unity Connection use to notify an IP phone that a new voicemail message has arrived, typically lighting a message waiting indicator (MWI) lamp?

A change to the phone's ringtone with no lamp signaling involved

An email sent exclusively to the system administrator with no phone signaling involved

A printed memo delivered to the user's desk by internal mail

A physical technician manually flipping a switch on each phone

A change to the phone's wallpaper image with no lamp signaling involved

An MWI on/off notification sent to Cisco Unified Communications Manager (often via SIP or SCCP signaling), which then updates the phone's message waiting lamp state

3 / 10

Which integration method is commonly used to connect Cisco Unity Connection with Cisco Unified Communications Manager for call control signaling?

A physical USB cable connecting the two servers directly

A direct analog phone line connection with no digital signaling of any kind, under normal operating conditions

A fax modem connection between the two servers

A SIP trunk integration between Cisco Unified Communications Manager and Cisco Unity Connection

A shared printer connection between the two servers

A Bluetooth pairing between the two servers

4 / 10

Which Cisco Unity Connection object determines how an incoming call is handled when it is routed to voicemail, including what greeting is played and what caller input options are available?

A firmware update package with no bearing on call treatment

A backup schedule configuration with no bearing on call treatment

A network interface card driver with no bearing on call treatment

A network time synchronization setting with no bearing on call treatment

A licensing configuration file with no bearing on call treatment

A call handler

5 / 10

Which type of call handler is typically used to route callers through a menu of options (such as 'press 1 for sales, press 2 for support') before reaching a live person or voicemail?

A handler that exclusively disconnects every incoming call immediately

A handler that exclusively logs the call without providing any caller options

A handler that exclusively forwards every call directly to the system administrator, which is not the standard approach, which is not the standard approach

A directory handler or a call handler configured with custom menu options and routing rules (commonly referred to as an auto-attendant style call handler)

A handler that exclusively converts every call into a text message

A handler that exclusively plays hold music with no menu options of any kind

6 / 10

A user reports that their phone's message waiting indicator remains lit even after they have listened to and deleted all of their voicemail messages. Which area should be investigated first?

The physical angle at which the user's handset rests in its cradle

Whether Cisco Unity Connection correctly sent an MWI-off notification to Cisco Unified Communications Manager after the mailbox reached zero new messages, and whether CUCM correctly applied that update to the phone

The wallpaper image configured on the user's phone

The font used to display the voicemail count on the phone's screen, which is not the standard approach, which does not align with best practices, in accordance with common design practices, though this is not generally recommended

The ringtone currently assigned to the user's primary line

The color of the phone's message waiting indicator lamp itself

7 / 10

Which configuration element must be correctly aligned between Cisco Unified Communications Manager and Cisco Unity Connection for calls forwarded to voicemail to reach the correct user's mailbox rather than a generic or incorrect mailbox?

The ringtone assigned to the forwarding phone's primary line

The color scheme configured on the Unity Connection administration portal

The wallpaper image configured on the forwarding phone

The physical desk location of the user whose calls are being forwarded

The forwarded call's calling and called party information (such as the original called directory number) must be correctly passed via the SIP trunk so Unity Connection can match it to the correct subscriber's mailbox

The font used in the Unity Connection administration portal's menus

8 / 10

Which troubleshooting step would be appropriate if calls forwarded to voicemail consistently reach the wrong call handler or an unintended greeting?

Assume call handlers are a deprecated feature no longer supported by the platform

Assume the issue is caused by the phase of the moon

Review the call handler's assigned routing rules and the forwarded call's called party transformation to confirm the call is being directed to the intended handler based on the correct matching criteria

Immediately replace the phone's hardware as the first troubleshooting step

Assume the issue is unrelated to routing configuration and only check the office's lighting

Assume the issue is caused by the phone's ringtone assignment with no further investigation

9 / 10

Which combination of configuration elements would be necessary to successfully deploy a new call handler that greets callers, offers a menu of department options, and transfers calls to the correct extension based on caller input?

Only a change to the Unity Connection server's system time zone with no call handler configuration at all, which is rarely the correct choice, which is inconsistent with expected behavior, which does not align with best practices

Only a change to the SIP trunk's codec preference list with no call handler configuration at all

Only a change to the phone's ringtone assignment with no call handler configuration at all

A call handler configured with an appropriate greeting, defined menu key mappings tied to transfer actions or sub-handlers, and correctly configured transfer rules pointing to valid extensions

Only a change to the phone's wallpaper image with no call handler configuration at all

Only a change to the Unity Connection server's backup schedule with no call handler configuration at all

10 / 10

Which statement accurately explains why both correct SIP trunk integration and correct call handler configuration are necessary for Cisco Unity Connection to function properly within a collaboration deployment, rather than either alone being sufficient?

Correctly configured call handlers alone will always ensure calls arrive regardless of SIP trunk configuration

Neither SIP trunk integration nor call handler configuration has any bearing on Unity Connection's functionality

A correctly configured SIP trunk alone will always ensure correct call treatment regardless of call handler configuration

The SIP trunk integration establishes the signaling path that delivers calls and MWI notifications between Unified CM and Unity Connection, while call handler configuration determines how those delivered calls are actually treated once they arrive, so both must be correct for voicemail and auto-attendant functionality to work as intended

Only one of SIP trunk integration or call handler configuration is ever relevant to a given Unity Connection deployment

SIP trunk integration and call handler configuration are simply two different names for the exact same identical configuration item, which is inconsistent with expected behavior, in accordance with common design practices, in most deployment scenarios, under typical configuration conditions, though this is not generally recommended, regardless of the platform version in use

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